**Last Updated: September 2026**
At **OrhanPrime**, we are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
## 1. Delivery Policy
* We offer **FREE DELIVERY across Pakistan**.
* Orders are normally delivered within **2–5 working days**.
* Delivery time may vary depending on the customer’s location, courier service, weather, or other unforeseen circumstances.
* Customers are requested to provide a correct and complete delivery address and contact number.
## 2. Rs. 200 Order Confirmation Advance
* A **Rs. 200 advance confirmation payment** is required to confirm every order.
* This amount is collected in advance to confirm the order and reduce fake or unconfirmed orders.
* The remaining amount, if applicable, will be payable according to the selected payment method.
* The Rs. 200 confirmation amount is **non-refundable if the customer cancels the order after confirmation or refuses to receive the parcel**.
## 3. Damaged Product Return Policy
We offer a **7-day return/refund policy for products received damaged**.
To be eligible for a return:
* You must contact us within **7 days of receiving the product**.
* The product must have been damaged when received.
* Customers should provide **clear pictures and/or an unboxing video** showing the damage.
* Our team will review the case and confirm whether the product qualifies for a return or replacement.
## 4. Refund Policy
If your return request is approved:
* We may offer a **replacement product** or a **refund**, depending on the situation and product availability.
* Refund processing will begin after the returned product/case